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Shipping & Returns

 

shipping.jpg fedex-express-logo.gif dhl-logo.gif ups-logo.jpg pos-malaysia-logo.jpg

 

Shipping Policy

We offer shipment of our products from Malaysia using the fast and reliable Express courier service reknowned worldwide either through FedEx, DHL or UPS. We do not offer standard shipping anymore due to high incidence of missing packages and damaged goods. Because of our high volume shipment each month, these courier services are able to offer us very good and reasonable shipping rates which can be passed down to and enjoyed by our valued customers. Be assured that we do not mark-up our shipping charges to make extra profits or reduce the shipping charges and compensate that by selling our products at much higher price like some sites do. We believe in having long-term relationships with our customers. That's why we always and will continue to strive to provide the lowest prices and best services possible.

1) We make shipment from Monday to Friday except Saturday, Sunday and public holidays. All orders will dispatch within 24 - 72 Hrs after your credit card payment has passed Fraud Review by our payment processor. Fraud review may take within a day or two to complete, depending on the country the card is issued, among other factors. Express Courier Service will usually take within 3 to 7 days to deliver.

2) We can ship to almost any registered address in the world. However, Express shipping does NOT deliver to P.O. Box addresses or Military Base addresses.

3) It is your obligation to provide the correct address details at the time of ordering. Should you provide the wrong address, you will have to bear the re-routing fee and all losses that might occur.

4) In the case if your delivery location is classified as an Extended/Remote Delivery Area by our courier services, there will be additional $25.00 charges. Location of Extended Delivery Area can only be verified manually after an order is received. We will then notify you via email/phone and send an invoice charging you the surcharge. Only after the surcharge is paid that we will ship out your order.

5) After your order has been shipped, we will notify you with email and provide you the tracking number so that you can conveniently track online the whereabouts of your order.

6) Each Express shipment of these items requires an adult signature upon delivery to your door-front. If there is no one present, the parcel will be sent to the nearest post office/facility to await your collection. A note will be left in your post box informing you the branch and its address.

7) Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges (if any) are SEPARATE from Buy-Feng Shui charges and are made payable to your government. Customs policies vary widely from country to country. You should contact your local customs office for further information.

8) Your local customs may hold up your shipment at their own discretion. If that is the case, it is entirely the customer's responsibility to liaise with your local customs for the clearance or release of your shipment. Buy-FengShui should be not held liable for any delay or loss caused by your customs holding up your shipment as it's out of our control.

9) Some of our items are shipped using Dimensional Weight instead of actual weight of the items. Dimensional Weight is a standard formula used throughout the freight industry that considers a package's density or volume when determining charges. Simply put, Dimensional weight is used when the weight of a package is inappropriately less than the actual size of the package - like a box filled with inflated balloons!

Express Shipping

Please note that our shipping charges are based on total weight of purchased item(s). This is the standard formula which applied by all international courier service company. We DO NOT neither charge by incremental of item fees nor on order(s) value. And, we believe this should be the fair and accurate way to calculate shipping charges for our valued customers.

EXPRESS SHIPPING FEES TABLE BY ZONE
Zone A
Zone E
Zone E
Zone F
Zone F
West Malaysia Andorra Martinique Albania Mali
East Malaysia Anguilla Montserrat Algeria Marshall Islands
Zone A1
Antigua Nepal American Samoa Mauritania
Singapore Argentina Netherlands Antilles Angola Mauritius
  Aruba New Caledonia Armenia Micronesia
Zone B
Austria Nicaragua Azerbaijan Moldova
Hong Kong Bahamas Norway Bahrain Mongolia
Philippines Bangladesh Pakistan Belarus Morocco
South Korea Barbados Panama Benin Mozambique
Taiwan Barbuda Papua New Guinea Botswana Namibia
Thailand Belize Paraguay Bulgaria Niger
Vietnam Bermuda Peru Burkina Faso Nigeria
  Bhutan Poland Burundi Oman
  Bolivia Portugal Cameroon Palau
Zone C
Bonaire Saba Cape Verde Qatar
Australia Brazil Saipan Central African, Rep. Reunion Island
Brunei British Virgin Islands Slovak Republic Chad Romania
Canada Cambodia Spain Congo Russia
China Cayman Islands Sri Lanka Croatia Rwanda
Indonesia Chile St. Barthelemy Cyprus Saudi Arabia
Japan Colombia St. Croix Djibouti Senegal
Macau Cook Islands St. Eustatius Egypt Seychelles
Myanmar Costa Rica St. John Equatorial Guinea Sierra Leone
New Zealand Curacao St. Kitts & Nevis Eritrea Slovenia
Puerto Rico Czech Republic St. Lucia Estonia Somalia
United States Denmark St. Martin Ethiopia South Africa
  Dominica St. Thomas French Polynesia Sudan
Zone D
Dominican Republic St. Vincent Gabon Swaziland
Belgium Ecuador Suriname Gambia Syria
Channel Islands El Salvador Sweden Georgia, Republic Of Tanzania
France Fiji Trinidad & Tobago Ghana Togo
Germany Finland Turks & Caicos Islands Guinea Tunisia
Ireland French Guiana Uruguay Guinea-Bissau Turkey
Italy Grenada Us Virgin Islands Iceland Turkmenistan
Liechtenstein Guadeloupe Venezuela Ivory Coast Uganda
Luxembourg Guam   Jordon Ukraine
Mexico Guatemala   Kazakhstan United Arab Emirates
Monaco Guyana   Kenya Uzbekistan
Netherlands Haiti   Kuwait Yemen Arab Republic
Northern Ireland Honduras   Kyrgyzstan Zaire
Scotland Hungary   Latvia Zambia
Switzerland India   Lebanon Zimbabwe
United Kingdom Israel   Lesotho  
Vatican City Jamaica   Liberia Zone G
Wales Laos   Lithuania French Polynesia
  Maldives   Macedonia  
  Malta   Madagascar  
      Malawi  

 

Express Shipping Fee (100% SECURE against lost and damage) is based on the item(s) packaging weight. Please refer to the table below for the Shipping fees charged up to 20 lbs. Please note that the weight for the products in lbs is the one that will be used to calculate the Shipping Fee and not the metric gram. When an item comes with a box, the weight with the box will be used.

EXPRESS SHIPPING FEE TABLE CHART
Weight (lbs)
Zone A (W.M.)
Zone A (E.M.)
Zone A1
Zone B
Zone C
Zone D
Zone E
Zone F
Zone G
$/lb(s)
$1.00/lb
$2.00/lb
$2.50/lb
$5.00/lb
$5.00/lb
$5.00/lb
$5.00/lb
$5.00/lb
 
1 lbs
$2.00
$3.00
$7.00
$10.00
$12.00
$17.00
$20.00
$24.00
$24.00
2 lbs
$3.00
$5.00
$9.50
$15.00
$17.00
$22.00
$25.00
$29.00
$29.00
3 lbs
$4.00
$7.00
$12.00
$20.00
$22.00
$27.00
$30.00
$34.00
$34.00
4 lbs
$5.00
$9.00
$14.50
$25.00
$27.00
$32.00
$35.00
$39.00
$39.00
5 lbs
$6.00
$11.00
$17.00
$30.00
$32.00
$37.00
$40.00
$44.00
$44.00
6 lbs
$7.00
$13.00
$19.50
$35.00
$37.00
$42.00
$45.00
$49.00
$100.00
7 lbs
$8.00
$15.00
$22.00
$40.00
$42.00
$47.00
$50.00
$54.00
$113.00
8 lbs
$9.00
$17.00
$24.50
$45.00
$47.00
$52.00
$55.00
$59.00
$126.00
9 lbs
$10.00
$19.00
$27.00
$50.00
$52.00
$57.00
$60.00
$64.00
$139.00
10 lbs
$11.00
$21.00
$29.50
$55.00
$57.00
$62.00
$65.00
$69.00
$152.00
11 lbs
$12.00
$23.00
$32.00
$60.00
$62.00
$67.00
$70.00
$74.00
$161.00
12 lbs
$13.00
$25.00
$34.50
$65.00
$67.00
$72.00
$75.00
$79.00
$170.00
13 lbs
$14.00
$27.00
$37.00
$70.00
$72.00
$77.00
$80.00
$84.00
$179.00
14 lbs
$15.00
$29.00
$39.50
$75.00
$77.00
$82.00
$85.00
$89.00
$188.00
15 lbs
$16.00
$31.00
$42.00
$80.00
$82.00
$87.00
$90.00
$94.00
$197.00
16 lbs
$17.00
$33.00
$44.50
$85.00
$87.00
$92.00
$95.00
$99.00
$206.00
17 lbs
$18.00
$35.00
$47.00
$90.00
$92.00
$97.00
$100.00
$104.00
$215.00
18 lbs
$19.00
$37.00
$49.50
$95.00
$97.00
$102.00
$105.00
$109.00
$224.00
19 lbs
$20.00
$39.00
$52.00
$100.00
$102.00
$107.00
$110.00
$114.00
$233.00
20 lbs
$21.00
$41.00
$54.50
$105.00
$107.00
$112.00
$115.00
$119.00
$242.00
over 20lbs
+ $1.00/lb
+ $1.00/lb
+ $1.50/lb
+ $3.00/lb
+ $3.50/lb
+ $5.00/lb
+ $5.00/lb
+ $5.00/lb
 + $3.00/lb

Note: 1lbs = 454gram. (All above prices are in USD)

Track whereabouts of your packages

You will be provide with tracking code when you opted for Express Shipping. An tracking email with corresponding courier company will email to you after your packages being pickup. You may then track your shipment status online at the courier company website.

Federal Express (FedEx)

United State: http://www.fedex.com/us/
Other Country: http://www.fedex.com
U.S customer center: 1.800.GoFedEx or 1.800.463.3339

DHL

United State: http://track.dhl-usa.com/TrackByNbr.asp
Other Country: http://www.dhl.com/en.html
U.S customer center: 1-800-CALL-DHL or 1-800-225-5345

Standard Shipping

For item(s) with combined weight of less than 4.4 lbs, we are offering cheaper shipping via Standard Shipping. Standard Shipping might take from 5 to 28 days to reach you depending on your location and the efficiency of your local post administration.

STANDARD SHIPPING FEE TABLE CHART
Weight (lbs)
Zone A (W.M.)
Zone A (E.M.)
Zone A1
Zone B
Zone C
Zone D
Zone E
Zone F
Zone G
$/lb(s)
 
 
 
           
0.33 lbs
N/A
N/A
$3.00
$3.00
$3.60
$3.60
$3.60
$3.60
$3.60
0.55 lbs
N/A
N/A
$4.60
$4.60
$6.30
$6.30
$6.30
$6.30
$6.30
1.1 lbs
N/A
N/A
$7.30
$7.30
$10.60
$10.60
$10.60
$10.60
$10.60
2.2 lbs
N/A
N/A
$11.00
$11.00
$17.60
$17.60
$17.60
$17.60
$17.60
4.4 lbs
N/A
N/A
$17.60
$17.60
$27.00
$27.00
$27.00
$27.00
$27.00

Note: 1lbs = 454gram. (All above prices are in USD)

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

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