If you need to cancel an order, please contact us as soon as possible here. If your order has not been shipped yet at the time we receive your email, a full refund will be made. If your order has been shipped, the sales are final.
Damaged Goods and Return Policy
We perform a 100% quality check on all items before shipment. However, in the unlikelihood of the items being damaged during shipment, please inform by e-mail us immediately. We will guarantee an arrangement for a replacement (subject to availability) at our cost or make a refund to you depending on your request. Any complaints about the damage made after 3 days of delivery will not be entertained.
If you want to return the item for reasons other than it’s damaged, you will have to bear the return cost. We will make a full refund minus shipping charges once the item is received. The returned item has to be in its original packaging and still in a resaleable condition. Item must be returned within 30 days after delivery.
The dimensions given for our products are approximate only and basically in the order of width x length x-height.
The weight in pounds (lbs) will always be used to calculate the shipping charges. If the product comes with a box, the weight with the box will be used instead.
Although each product is practically identical to the item shown on our website, you may notice subtle variations in the finishing or color of the item you receive. This reflects the crafted nature of the items. Variation in color could also be due to the lighting used when taking the pictures. Therefore, we cannot guarantee the workmanship of our products that do not meet customer’s personal quality expectations because there is no means for customers to physically inspect our products prior to purchase. We, however, try to show as many pictures of our products as possible on our website from different angles and in close-ups so that customers could see clearly what they will pay for. Any doubts about the quality of the items, if any, should be made prior to purchase.
Natural Crystal Disclaimer
Please note that natural crystals, unlike man-made ones, are a product of nature and may thus vary in color, veining, and shading. No two pieces are exactly alike and these variations may be more pronounced between products from different batches. The crystals may also have naturally occurring flecks, uneven textures, and inclusions, or internal fractures that serve to showcase the beauty of nature. These are not flaws and are perfectly fine in the context of Feng Shui.
Out of Stock Policy
Our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished.
Just because the item you ordered is NOT identified as “Sold Out” or “Out of Stock” does not necessarily mean that it will be in stock at the moment you order it. We will notify you if the item you ordered is out of stock. We will inform you via email and give you 3 days to reply. If we have not heard from you we will ship the other items in your order and refund the out-of-stock item. A partial refund on the shipping charge will be made if removing the out-of-stock item affects the total shipping charge.
At Buy-fengshui.com, we are committed to protecting the online privacy of visitors to our websites. This Policy applies only to the websites and online services provided by Buy-FengShui.com. The purpose of this Policy is to inform you about the types of information we gather about you when you visit our websites and how we may use that information.
For Buy-fengshui.com to process your order, we need information such as your name, email, contact number, delivery address, and payment details. Any information that you submit will be used simply to process your orders and is secured by the latest encryption and firewall technology. We promise that we will not pass on your personal details to any other organizations.
We accept credit cards for online payment. Credit card transactions will be handled by a reliable worldwide financial institution known as “Stripe”. For more information about their security measures, you can go to https://www.stripe.com/ to find out more.
When you use our websites, we may also collect “non-personal information” which does not in and of itself identify a specific individual such as your IP address, the type of browser you are using, and other anonymous data involving your use of our websites. We use this information to track usage and other patterns on our website to improve the content of our web page and not shared it with other organizations for any purpose.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
- Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet.
If you send us an email with questions or comments, we may use your personal information to respond to your questions or comments, and we may save your questions or comments for future reference. All email addresses submitted to us will be kept strictly confidential and private. You can be assured our mailing list will NEVER be shared or sold as a whole or in part.
This Policy is effective as of November 20, 2003. We reserve the right to change this Policy at any time and will post any changes to this Policy as soon as they go into effect. Please refer back to this Policy on a regular basis.
If you have questions or comments or would like to contact us concerning our Privacy Statement, please contact us.