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Shipping and Returns

Shipping Policy

We offer shipment of our products from Malaysia using the fast and reliable Express courier service renowned worldwide either through FedEx and DHL. We do not offer standard shipping anymore due to the high incidence of missing packages and damaged goods. Because of our high volume shipment each month, these courier services are able to offer us very good and reasonable shipping rates which can be passed down to and enjoyed by our valued customers. Be assured that we do not mark up our shipping charges to make extra profits or reduce the shipping charges and compensate for that by selling our products at a much higher price like some sites do. We believe in having long-term relationships with our customers. That’s why we always and will continue to strive to provide the lowest prices and best services possible.

1) We make a shipment from Monday to Friday except for Saturday, Sunday, and public holidays. All orders will dispatch within 24 – 72 Hrs after your credit card payment has passed Fraud Review by our payment processor. Fraud review may take a day or two to complete, depending on the country the card is issued, among other factors. Express Courier Service will usually take 3 to 7 days to deliver.

2) We can ship to almost any registered address in the world. However, Express shipping does NOT deliver to P.O. Box addresses or Military Base addresses.

3) It is your obligation to provide the correct address details at the time of ordering. Should you provide the wrong address, you will have to bear the re-routing fee and all losses that might occur.

4) In the case if your delivery location is classified as an Extended/Remote Delivery Area by our courier services, there will be additional $25.00 charges. Location of Extended Delivery Area can only be verified manually after an order is received. We will then notify you via email/phone and send an invoice charging you the surcharge. Only after the surcharge is paid that we will ship out your order.

5) After your order has been shipped, we will notify you by email and provide you the tracking number so that you can conveniently track online the whereabouts of your order.

6) Each Express shipment of these items requires an adult signature upon delivery to your door-front. If there is no one present, the parcel will be sent to the nearest post office/facility to await your collection. A note will be left in your post box informing you of the branch and its address.

7) Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges (if any) are SEPARATE from Buy-Feng Shui charges and are made payable to your government. Customs policies vary widely from country to country. You should contact your local customs office for further information.

8) Your local customs may hold up your shipment at their own discretion. If that is the case, it is entirely the customer’s responsibility to liaise with your local customs for the clearance or release of your shipment. Buy-FengShui should be not held liable for any delay or loss caused by your customs holding up your shipment as it’s out of our control.

9) Some of our items are shipped using Dimensional Weight instead of the actual weight of the items. Dimensional Weight is a standard formula used throughout the freight industry that considers a package’s density or volume when determining charges. Simply put, dimensional weight is used when the weight of a package is inappropriately less than the actual size of the package – like a box filled with inflated balloons!

Express Shipping

Please note that our shipping charges are based on the total weight of the purchased item(s). This is the standard formula applied by all international courier service companies. We DO NOT either charge by incremental of item fees or on order(s) value. And, we believe this should be a fair and accurate way to calculate shipping charges for our valued customers.

Express Shipping Fee (100% SECURE against loss and damage) is based on the item(s) packaging weight. Please refer to the table below for the Shipping fees charged up to 20 lbs. Please note that the weight for the products in-lbs is the one that will be used to calculate the Shipping Fee and not the metric gram. When an item comes with a box, the weight with the box will be used.

DHL EXPRESS
SHIPPING FEES TABLE BY ZONE
Zone A
Sweden Serbia Costa Rica Marshall Islands St. Lucia
Malaysia Switzerland Slovakia Cuba Martinique St. Maarten
Singapore United Kingdom Slovenia Curacao Mauritania St. Vincent
Zone B
Vatican City Spain Djibouti Mauritius Sudan
Brunei Zone G
Sri Lanka Dominica Mayotte Suriname
China Albania Turkey Dominican Republic Mexico Swaziland
Hong Kong Andorra Turkmenistan Ecuador Micronesia Syria
Indonesia Armenia Ukraine Egypt Montserrat Tajikistan
Philippines Azerbaijan United Arab Emirates El Salvador Morocco Tanzania
Thailand Bahrain Zone H
Eritrea Mozambique Timor-Leste
Zone C
Belarus Afghanistan Ethiopia Namibia Togo
Bhutan Bosnia-Herzegovina Algeria Falkland Islands Nauru Tonga
Cambodia Bulgaria American Samoa Faroe Islands Nevis Trinidad and Tobago
Laos Croatia Angola Fiji New Caledonia Tunisia
Myanmar Cyprus Anguilla French Guyana Nicaragua Turks and Caicos Islands
Vietnam Czech Republic Antigua Gabon Niger Tuvalu
Zone D
Estonia Argentina Gambia Nigeria Uganda
Australia Georgia Aruba Ghana Niue Uruguay
Japan Gibraltar Bahamas Grenada North Mariana Islands Uzbekistan
Korea (South) Greece Barbados Guadeloupe Pakistan Vanuatu
New Zealand Greenland Belize Guam Palau Venezuela
Zone E
Guernsey Benin Guatemala Panama Virgin Islands (British)
Canada Iceland Bermuda Guyana (British) Papua New Guinea Virgin Islands (US)
United States Jersey Bolivia Haiti Paraguay Yemen
Zone F
Jordan Bonaire Honduras Peru Zambia
Austria Kosovo Botswana Iran Puerto Rico Zimbabwe
Bangladesh Kuwait Brazil Iraq Reunion
Belgium Latvia Burkina Faso Israel Rwanda
Denmark Lithuania Burundi Jamaica Samoa
Finland Malta Cameroon Kazakhstan Sao Tome and Principe
France Moldova Canary Islands Kenya Senegal
Germany Nepal Cape Verde Kiribati Seychelles
Hungary Netherlands Cayman Islands Korea (North) Sierra Leone
India North Macedonia Central African Republic Kyrgyzstan Solomon Islands
Ireland Oman Chad Lebanon Somalia
Italy Poland Chile Lesotho South Africa
Liechtenstein Qatar Colombia Liberia South Sudan
Luxembourg Romania Comoros Libya St. Barthelemy
Maldives Russia Congo (Brazzaville) Madagascar St. Eustatius
Norway San Marino Congo (Kinshasa) Malawi St. Helena
Portugal Saudi Arabia Cook Islands Mali St. Kitts

 

DHL EXPRESS
SHIPPING FEE TABLE CHART
Weight (kg)
Zone
A
Zone
B
Zone
C
Zone
D
Zone
E
Zone
F
Zone
G
Zone
H
0.5 kg
$25
$45
$55
$55
$55
$70
$85
$110
1 kg
$30
$50
$65
$70
$70
$90
$110
$145
2 kg
$40
$65
$85
$95
$105
$120
$150
$220
3 kg
$50
$80
$105
$115
$130
$155
$190
$290
4 kg
$60
$90
$125
$135
$155
$195
$230
$355
5 kg
$65
$105
$140
$155
$175
$230
$270
$425
6 kg
$70
$110
$150
$165
$200
$250
$300
$475
7 kg
$75
$120
$160
$175
$215
$275
$335
$525
8 kg
$80
$125
$165
$180
$235
$295
$370
$575
9 kg
$80
$130
$175
$190
$250
$320
$400
$625
10 kg
$90
$135
$185
$200
$265
$340
$435
$675
11 kg
$90
$145
$190
$205
$275
$350
$455
$680
12 kg
$90
$150
$195
$210
$285
$360
$480
$685
13 kg
$90
$155
$205
$220
$295
$370
$500
$690
14 kg
$90
$160
$210
$225
$305
$380
$520
$695
15 kg
$95
$165
$215
$230
$315
$390
$540
$695
16 kg
$95
$170
$220
$235
$325
$400
$565
$700
17 kg
$100
$175
$230
$245
$335
$410
$585
$705
18 kg
$100
$180
$235
$250
$345
$420
$605
$710
19 kg
$100
$185
$240
$255
$355
$430
$625
$715
20 kg
$105
$190
$250
$260
$365
$440
$650
$715

Note: All above prices are in USD

 

DHL ECOMMERCE
SHIPPING FEE TABLE CHART
Weight (kg)
United
States
United Kingdom
Australia
Singapore
0.5 kg
$23
$15
$17
$9
1 kg
$36
$25
$29
$12
1.5 kg
$49
$35
$39
$14
2 kg
$62
$45
$49
$15
2.5 kg
$74
$55
$58
$20
3 kg
$89
$65
$68
$23
3.5 kg
$100
$75
$78
$26
4 kg
$115
$85
$87
$29
4.5 kg
$127
$95
$97
$32
5 kg
$143
$105
$107
$35
5.5 kg
$156
$115
$116
$39
6 kg
$170
$125
$126
$42
6.5 kg
$183
$135
$136
$45
7 kg
$145
$145
$48
7.5 kg
$155
$155
$51
8 kg
$165
$164
$54
8.5 kg
$175
$174
$57
9 kg
$185
$184
$60
9.5 kg
$195
$193
$63
10 kg
$205
$203
$66
10.5 kg
$215
$213
$70
11 kg
$225
$222
$73
11.5 kg
$235
$232
$75
12 kg
$245
$242
$78
12.5 kg
$255
$251
$81
13 kg
$265
$261
$84
13.5 kg
$275
$271
$87
14 kg
$285
$280
$90
14.5 kg
$295
$290
$93
15 kg
$305
$300
$100
15.5 kg
$315
$310
$103
16 kg
$325
$319
$106
16.5 kg
$335
$329
$109
17 kg
$345
$339
$112
17.5 kg
$355
$349
$115
18 kg
$365
$358
$118
18.5 kg
$375
$368
$121
19 kg
$385
$377
$124
19.5 kg
$395
$387
$127
20 kg
$405
$397
$131

Note: All above prices are in USD

 

 

DHL ECOMMERCE
SHIPPING FEE TABLE CHART
Zone
Box 1
(1kg)
Box 2
(2kg)
Bahrain
$35
$44
Brazil
$31
$39
Canada
$35
$44
China
$25
$31
Finland
$26
$32
France
$29
$36
Germany
$23
$29
Hong Kong
$19
$24
India
$17
$21
Indonesia
$18
$23
Italy
$24
$29
Japan
$44
$56
Netherlands
$29
$36
New Zealand
$24
$30
Norway
$25
$31
Philippines
$17
$21
Russia
$20
$25
South Korea
$18
$22
Spain
$30
$37
Taiwan
$17
$22
Thailand
$18
$21
UAE
$37
$47
Rest of World
$49
$61

Note: All above prices are in USD

 

 

FEDEX EXPRESS
SHIPPING FEES TABLE BY ZONE
Zone A
Israel Bosnia-Herzegovina Lebanon St. Vincent Iceland
Malaysia Italy Brazil Lithuania Suriname Ivory Coast
Singapore Liechtenstein British Virgin Islands Macedonia Syria Kenya
Zone B
Luxembourg Bulgaria Maldives Tinian Lesotho
China Mexico Cayman Islands Malta Tonga Liberia
Hong Kong Monaco Chile Martinique Trinidad & Tobago Libya
Macao Netherlands Colombia Moldova Turkey Madagascar
Philippines Norway Cook Islands Montenegro Turks & Caicos Islands Malawi
South Korea Poland Costa Rica Montserrat U.S. Virgin Islands Mali
Thailand Portugal Croatia Nepal Ukraine Marshall Islands
Vietnam San Marino Curacao Nevis United Arab Emirates Mauritania
Zone C
Slovak Republic Cyprus New Caledonia Uruguay Mauritius
Australia Spain Dominica Nicaragua Uzbekistan Micronesia
Brunei Sweden Dominican Republic Norman Island Vanuatu Mongolia
Cambodia Switzerland East Timor Northern Mariana Islands Venezuela Morocco
Indonesia United Kingdom Ecuador Oman Yemen Mozambique
Laos Vatican City Egypt Pakistan Zone H
Namibia
New Zealand Zone G
El Salvador Panama Algeria Niger
Norfolk Island Afghanistan Estonia Papua New Guinea American Samoa Nigeria
Zone D
Albania Faeroe Islands Paraguay Angola Reunion
United States Andorra Fiji Peru Benin Rwanda
Zone E
Anguilla French Guiana Qatar Botswana Senegal
Canada Antigua Georgia Romania Burkina Faso Seychelles
Puerto Rico Argentina Greenland Rota Burundi South Africa
Zone F
Armenia Grenada Russia Cameroon Swaziland
Austria Aruba Guadeloupe Saba Cape Verde Tahiti
Belgium Azerbaijan Guam Saipan Chad Tanzania
Canary Islands Bahamas Guatemala Samoa Congo Togo
Channel Islands Bahrain Guyana Saudi Arabia Congo, Dem Rep Of Tunisia
Czech Republic Bangladesh Haiti Serbia Djibouti Uganda
Denmark Barbados Honduras Slovenia Eritrea Zambia
Finland Barbuda Iraq Sri Lanka Ethiopia Zimbabwe
France Belarus Jamaica St. Barthelemy French Polynesia Zone I
Germany Belize Jordan St. Kitts & Nevis Gabon Japan
Greece Bermuda Kazakhstan St. Kitts & Nevis Gambia
Hungary Bhutan Kuwait St. Lucia Ghana
India Bolivia Kyrgyzstan St. Maarten Gibraltar
Ireland Bonaire Latvia St. Martin Guinea

 

FEDEX EXPRESS
SHIPPING FEE TABLE CHART
Weight (kg)
Zone
A
Zone
B
Zone
C
Zone
D
Zone
E
Zone
F
Zone
G
Zone
H
Zone
I
0.5 kg
$25
$40
$50
$60
$60
$60
$75
$100
$50
1 kg
$30
$45
$60
$75
$75
$75
$90
$135
$65
2 kg
$40
$60
$80
$110
$110
$105
$130
$205
$90
3 kg
$45
$70
$100
$140
$140
$135
$165
$270
$110
4 kg
$55
$85
$115
$165
$165
$170
$200
$335
$130
5 kg
$60
$100
$135
$190
$190
$205
$235
$400
$150
6 kg
$65
$105
$145
$210
$210
$230
$265
$450
$155
7 kg
$70
$115
$150
$230
$230
$255
$300
$495
$160
8 kg
$75
$120
$160
$250
$250
$275
$330
$540
$165
9 kg
$80
$130
$165
$270
$265
$300
$365
$590
$170
10 kg
$85
$135
$175
$290
$285
$320
$395
$635
$175
11 kg
$85
$140
$180
$300
$295
$330
$415
$650
$185
12 kg
$85
$145
$185
$305
$305
$335
$430
$660
$190
13 kg
$90
$150
$190
$315
$315
$345
$450
$675
$195
14 kg
$90
$155
$200
$325
$325
$355
$465
$690
$200
15 kg
$90
$160
$205
$335
$330
$365
$480
$700
$205
16 kg
$90
$165
$210
$345
$340
$370
$500
$715
$215
17 kg
$95
$170
$220
$355
$350
$380
$515
$730
$220
18 kg
$95
$175
$225
$365
$360
$385
$535
$745
$225
19 kg
$95
$180
$230
$375
$370
$395
$550
$755
$235
20 kg
$95
$185
$240
$385
$380
$405
$570
$770
$240

Note: All above prices are in USD

 

Track whereabouts of your packages

You will be provided with a tracking code when you opted for Express Shipping. A tracking email with the corresponding courier company will email to you after your packages being pickup. You may then track your shipment status online at the courier company website.

Federal Express (FedEx)

United State: http://www.fedex.com/us/
Other Country: http://www.fedex.com
U.S customer center: 1.800.GoFedEx or 1.800.463.3339

DHL Express

United State: https://www.dhl.com/us-en/home/tracking.html
Other Country: https://www.dhl.com/global-en/home/tracking.html
U.S customer center: 1-800-CALL-DHL or 1-800-225-5345

DHL eCommerce

International: https://ecommerceportal.dhl.com/track/

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

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