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Shipping and Returns

Shipping Policy

We offer shipment of our products from Malaysia using the fast and reliable Express courier service renowned worldwide either through FedEx or DHL. We do not offer standard shipping anymore due to the high incidence of missing packages and damaged goods. Because of our high volume of shipments each month, these courier services are able to offer us very good and reasonable shipping rates which can be passed down to and enjoyed by our valued customers. Be assured that we do not mark up our shipping charges to make extra profits or reduce the shipping charges and compensate for that by selling our products at a much higher price like some sites do. We believe in having long-term relationships with our customers. That’s why we always and will continue to strive to provide the lowest prices and best services possible.

1) We make a shipment from Monday to Friday except for Saturday, Sunday, and public holidays. All orders will dispatch within 24 – 72 Hrs after your credit card payment has passed Fraud Review by our payment processor. Fraud reviews may take a day or two to complete, depending on the country the card is issued, among other factors. Express Courier Service will usually take 3 to 7 days to deliver.

2) We can ship to almost any registered address in the world. However, Express shipping does NOT deliver to P.O. Box addresses or Military Base addresses.

3) It is your obligation to provide the correct address details at the time of ordering. Should you give the wrong address, you will have to bear the re-routing fee and all losses that might occur.

4) In the case your delivery location is classified as an Extended/Remote Delivery Area by our courier services, there will be an additional $25.00 charge. The location of the Extended Delivery Area can only be verified manually after an order is received. We will notify you via email/phone and send an invoice charging you the surcharge only after the surcharge is paid that we will ship out your order.

5) After your order has been shipped, we will notify you by email and provide you the tracking number so that you can conveniently track online the whereabouts of your order.

6) Each Express shipment of these items requires an adult signature upon delivery to your door-front. If there is no one present, the parcel will be sent to the nearest post office/facility to await your collection. A note will be left in your post box informing you of the branch and its address.

7) Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges (if any) are SEPARATE from Buy-Feng Shui charges and are made payable to your government. Customs policies vary widely from country to country. You should contact your local customs office for further information.

8) Your local customs may hold up your shipment at their own discretion. If that is the case, it is entirely the customer’s responsibility to liaise with your local customs for the clearance or release of your shipment. Buy-FengShui should be not held liable for any delay or loss caused by your customs holding up your shipment as it’s out of our control.

9) Some of our items are shipped using Dimensional Weight instead of the actual weight of the items. Dimensional Weight is a standard formula used throughout the freight industry that considers a package’s density or volume when determining charges. Simply put, dimensional weight is used when the weight of a package is inappropriately less than the actual size of the package – like a box filled with inflated balloons!

Express Shipping

Please note that our shipping charges are based on the total weight of the purchased item(s). This is the standard formula applied by all international courier service companies. We DO NOT either charge by incremental item fees or on order(s) value. And, we believe this should be a fair and accurate way to calculate shipping charges for our valued customers.

Express Shipping Fee (100% SECURE against loss and damage) is based on the item(s) packaging weight. Please refer to the table below for the Shipping fees charged for up to 20 lbs. Please note that the weight for the products in lbs is the one that will be used to calculate the Shipping Fee and not the metric gram. When an item comes with a box, the weight of the box will be used.

DHL EXPRESS
SHIPPING FEES TABLE BY ZONE
Zone A
Sweden Serbia Costa Rica Marshall Islands St. Lucia
Malaysia Switzerland Slovakia Cuba Martinique St. Maarten
Singapore United Kingdom Slovenia Curacao Mauritania St. Vincent
Zone B
Vatican City Spain Djibouti Mauritius Sudan
Brunei Zone G
Sri Lanka Dominica Mayotte Suriname
China Albania Turkey Dominican Republic Mexico Swaziland
Hong Kong Andorra Turkmenistan Ecuador Micronesia Syria
Indonesia Armenia Ukraine Egypt Montserrat Tajikistan
Philippines Azerbaijan United Arab Emirates El Salvador Morocco Tanzania
Thailand Bahrain Zone H
Eritrea Mozambique Timor-Leste
Zone C
Belarus Afghanistan Ethiopia Namibia Togo
Bhutan Bosnia-Herzegovina Algeria Falkland Islands Nauru Tonga
Cambodia Bulgaria American Samoa Faroe Islands Nevis Trinidad and Tobago
Laos Croatia Angola Fiji New Caledonia Tunisia
Myanmar Cyprus Anguilla French Guyana Nicaragua Turks and Caicos Islands
Vietnam Czech Republic Antigua Gabon Niger Tuvalu
Zone D
Estonia Argentina Gambia Nigeria Uganda
Australia Georgia Aruba Ghana Niue Uruguay
Japan Gibraltar Bahamas Grenada North Mariana Islands Uzbekistan
Korea (South) Greece Barbados Guadeloupe Pakistan Vanuatu
New Zealand Greenland Belize Guam Palau Venezuela
Zone E
Guernsey Benin Guatemala Panama Virgin Islands (British)
Canada Iceland Bermuda Guyana (British) Papua New Guinea Virgin Islands (US)
United States Jersey Bolivia Haiti Paraguay Yemen
Zone F
Jordan Bonaire Honduras Peru Zambia
Austria Kosovo Botswana Iran Puerto Rico Zimbabwe
Bangladesh Kuwait Brazil Iraq Reunion
Belgium Latvia Burkina Faso Israel Rwanda
Denmark Lithuania Burundi Jamaica Samoa
Finland Malta Cameroon Kazakhstan Sao Tome and Principe
France Moldova Canary Islands Kenya Senegal
Germany Nepal Cape Verde Kiribati Seychelles
Hungary Netherlands Cayman Islands Korea (North) Sierra Leone
India North Macedonia Central African Republic Kyrgyzstan Solomon Islands
Ireland Oman Chad Lebanon Somalia
Italy Poland Chile Lesotho South Africa
Liechtenstein Qatar Colombia Liberia South Sudan
Luxembourg Romania Comoros Libya St. Barthelemy
Maldives Russia Congo (Brazzaville) Madagascar St. Eustatius
Norway San Marino Congo (Kinshasa) Malawi St. Helena
Portugal Saudi Arabia Cook Islands Mali St. Kitts

 

DHL EXPRESS
SHIPPING FEE TABLE CHART
Weight (kg)
Zone
A
Zone
B
Zone
C
Zone
D
Zone
E
Zone
F
Zone
G
Zone
H
0.5 kg
$18
$18.5
$18.5
$19
$19
$22
$38
$41
1 kg
$20
$21
$21
$24
$24.5
$26
$47.5
$55.5
1.5 kg
$22
$24
$24
$27
$27.5
$29.5
$56.5
$60
2 kg
$24.5
$27
$27.5
$30
$30.5
$33
$66
$69.5
2.5 kg
$26
$29.5
$29.5
$32.5
$33
$36
$75
$79
3 kg
$28
$31.5
$32
$35
$35
$39.5
$84
$88
3.5 kg
$30
$34
$34
$37.5
$38.5
$43
$93.5
$97.5
4 kg
$31.5
$36
$36
$40
$41
$46
$102.5
$107
4.5 kg
$33.5
$38
$38.5
$42.5
$44
$49.5
$111.5
$116
5 kg
$35
$40.5
$40.5
$45
$46.5
$53
$120.5
$125.5
5.5 kg
$36
$42
$44
$48.5
$50.5
$57.5
$128
$134.5
6 kg
$37
$43
$48
$52
$55
$62
$135
$143
6.5 kg
$38
$44.5
$51.5
$55.5
$59
$67
$142
$152
7 kg
$38.5
$46
$55
$59
$63.5
$71.5
$149
$161
7.5 kg
$39.5
$47
$58.5
$62.5
$67.5
$76
$156
$170
8 kg
$40.5
$48.5
$62
$66
$72
$81
$163.5
$179
8.5 kg
$41.5
$50
$65.5
$70
$76
$85.5
$170.5
$188
9 kg
$42
$51
$69
$73.5
$80
$90
$177.5
$196.5
9.5 kg
$43
$52.5
$72.5
$77
$84.5
$95
$184.5
$205.5
10 kg
$44
$54
$76
$80.5
$88.5
$99.5
$192
$214.5
10.5 kg
$44
$56
$78.5
$83
$92.5
$104
$199
$224
11 kg
$44.5
$58
$81
$85.5
$96.5
$108
$206
$233
11.5 kg
$44.5
$60.5
$83.5
$88
$100.5
$112
$213
$242.5
12 kg
$45
$62.5
$86
$90
$104.5
$116.5
$220
$252
12.5 kg
$45
$65
$88.5
$92.5
$108.5
$120.5
$227.5
$261
13 kg
$45.5
$67
$91
$95
$112.5
$125
$234.5
$270.5
13.5 kg
$45.5
$69.5
$93.5
$97.5
$116.5
$129
$241.5
$280
14 kg
$46
$71.5
$96
$100
$120.5
$132
$248.5
$289
14.5 kg
$46
$74
$98
$102.5
$124.5
$137.5
$256
$298.5
15 kg
$46
$76
$100.5
$105
$128.5
$142
$263
$308
15.5 kg
$46.5
$78
$103
$107.5
$132.5
$146
$270
$317
16 kg
$46.5
$80.5
$105.5
$110
$136.5
$150
$227
$326.5
16.5 kg
$47
$82.5
$108
$112
$140.5
$154.5
$284
$336
17 kg
$47
$85
$110.5
$115
$144.5
$158.5
$291.5
$345
17.5 kg
$47.5
$87
$113
$117
$148.5
$163
$298.5
$354.5
18 kg
$47.5
$89.5
$115.5
$119.5
$152.5
$167
$305.5
$364
18.5 kg
$48
$91.5
$118
$122
$156.5
$171.5
$312.5
$373
19 kg
$48
$94
$120
$124.5
$160.5
$175.5
$320
$382.5
19.5 kg
$48
$96
$122.5
$127
$164.5
$180
$327
$392
20 kg
$48.5
$98
$125
$129.5
$168.5
$184
$334
$401
20.5 kg
$49.5
$100.5
$127.5
$132.5
$172.5
$188
$343
$410.5
21 kg
$50
$102.5
$129.5
$136
$176.5
$192.5
$352
$420
21.5 kg
$51
$105
$132
$139.5
$180.5
$196.5
$360.5
$429
22 kg
$52
$107
$134
$142.5
$184.5
$201
$369.5
$438.5
22.5 kg
$53
$109.5
$136
$146
$188.5
$205
$378.5
$448
23 kg
$54
$111.5
$138.5
$149.5
$192.5
$209.5
$387.5
$457
23.5 kg
$54.5
$114
$140.5
$152.5
$196.5
$213.5
$396
$466
24 kg
$55.5
$116
$143
$156
$200.5
$218
$405
$476
24.5 kg
$56.5
$118
$145
$159.5
$204.5
$222
$414
$485
25 kg
$57.5
$120.5
$147.5
$162.5
$208.5
$226
$423
$494
25.5 kg
$58
$122.5
$149.5
$166
$212.5
$230.5
$432
$504
26 kg
$59
$125
$152
$169.5
$216.5
$234.5
$440.5
$513
26.5 kg
$60
$127
$154
$172.5
$220.5
$239
$449.5
$522.5
27 kg
$61
$129.5
$156
$176
$224.5
$243
$458.5
$532
27.5 kg
$62
$131.5
$158.5
$179.5
$228.5
$247.5
$467.5
$541
28 kg
$62.5
$134
$160.5
$182.5
$232.5
$251.5
$476
$550.5
28.5 kg
$64
$136
$163
$186
$236.5
$256
$485
$560
29 kg
$64.5
$138
$165
$189.5
$240.5
$260
$494
$569
29.5 kg
$65.5
$140.5
$167.5
$192.5
$244.5
$264
$503
$578.5
30 kg
$66
$142.5
$169.5
$196
$248.5
$268.5
$512
$588

Note: All above prices are in USD

 

Track the whereabouts of your packages

You will be provided with a tracking code when you opted for Express Shipping. A tracking email with the corresponding courier company will email to you after your packages are pickup. You may then track your shipment status online at the courier company’s website.

DHL Express

United States: https://www.dhl.com/us-en/home/tracking.html
Other Country: https://www.dhl.com/global-en/home/tracking.html
U.S customer center: 1-800-CALL-DHL or 1-800-225-5345

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

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