Shipping Policy
We offer shipment of our products from Malaysia using the fast and reliable Express courier service renowned worldwide either through FedEx or DHL. We do not offer standard shipping anymore due to the high incidence of missing packages and damaged goods. Because of our high volume of shipments each month, these courier services are able to offer us very good and reasonable shipping rates which can be passed down to and enjoyed by our valued customers. Be assured that we do not mark up our shipping charges to make extra profits or reduce the shipping charges and compensate for that by selling our products at a much higher price like some sites do. We believe in having long-term relationships with our customers. That’s why we always and will continue to strive to provide the lowest prices and best services possible.
1) We make a shipment from Monday to Friday except for Saturday, Sunday, and public holidays. All orders will dispatch within 24 – 72 Hrs after your credit card payment has passed Fraud Review by our payment processor. Fraud reviews may take a day or two to complete, depending on the country the card is issued, among other factors. Express Courier Service will usually take 3 to 7 days to deliver.
2) We can ship to almost any registered address in the world. However, Express shipping does NOT deliver to P.O. Box addresses or Military Base addresses.
3) It is your obligation to provide the correct address details at the time of ordering. Should you give the wrong address, you will have to bear the re-routing fee and all losses that might occur.
4) In the case your delivery location is classified as an Extended/Remote Delivery Area by our courier services, there will be an additional $25.00 charge. The location of the Extended Delivery Area can only be verified manually after an order is received. We will notify you via email/phone and send an invoice charging you the surcharge only after the surcharge is paid that we will ship out your order.
5) After your order has been shipped, we will notify you by email and provide you the tracking number so that you can conveniently track online the whereabouts of your order.
6) Each Express shipment of these items requires an adult signature upon delivery to your door-front. If there is no one present, the parcel will be sent to the nearest post office/facility to await your collection. A note will be left in your post box informing you of the branch and its address.
7) Import duties and/or taxes may be imposed by your local government on shipments from outside your country. These charges (if any) are SEPARATE from Buy-Feng Shui charges and are made payable to your government. Customs policies vary widely from country to country. You should contact your local customs office for further information.
8) Your local customs may hold up your shipment at their own discretion. If that is the case, it is entirely the customer’s responsibility to liaise with your local customs for the clearance or release of your shipment. Buy-FengShui should be not held liable for any delay or loss caused by your customs holding up your shipment as it’s out of our control.
9) Some of our items are shipped using Dimensional Weight instead of the actual weight of the items. Dimensional Weight is a standard formula used throughout the freight industry that considers a package’s density or volume when determining charges. Simply put, dimensional weight is used when the weight of a package is inappropriately less than the actual size of the package – like a box filled with inflated balloons!
Express Shipping
Please note that our shipping charges are based on the total weight of the purchased item(s). This is the standard formula applied by all international courier service companies. We DO NOT either charge by incremental item fees or on order(s) value. And, we believe this should be a fair and accurate way to calculate shipping charges for our valued customers.
Express Shipping Fee (100% SECURE against loss and damage) is based on the item(s) packaging weight. Please refer to the table below for the Shipping fees charged for up to 20 lbs. Please note that the weight for the products in lbs is the one that will be used to calculate the Shipping Fee and not the metric gram. When an item comes with a box, the weight of the box will be used.
|
DHL EXPRESS
SHIPPING FEES TABLE BY ZONE
|
|||||
| Zone A |
Sweden | Serbia | Costa Rica | Marshall Islands | St. Lucia |
| Malaysia | Switzerland | Slovakia | Cuba | Martinique | St. Maarten |
| Singapore | United Kingdom | Slovenia | Curacao | Mauritania | St. Vincent |
| Zone B |
Vatican City | Spain | Djibouti | Mauritius | Sudan |
| Brunei | Zone G |
Sri Lanka | Dominica | Mayotte | Suriname |
| China | Albania | Turkey | Dominican Republic | Mexico | Swaziland |
| Hong Kong | Andorra | Turkmenistan | Ecuador | Micronesia | Syria |
| Indonesia | Armenia | Ukraine | Egypt | Montserrat | Tajikistan |
| Philippines | Azerbaijan | United Arab Emirates | El Salvador | Morocco | Tanzania |
| Thailand | Bahrain | Zone H |
Eritrea | Mozambique | Timor-Leste |
| Zone C |
Belarus | Afghanistan | Ethiopia | Namibia | Togo |
| Bhutan | Bosnia-Herzegovina | Algeria | Falkland Islands | Nauru | Tonga |
| Cambodia | Bulgaria | American Samoa | Faroe Islands | Nevis | Trinidad and Tobago |
| Laos | Croatia | Angola | Fiji | New Caledonia | Tunisia |
| Myanmar | Cyprus | Anguilla | French Guyana | Nicaragua | Turks and Caicos Islands |
| Vietnam | Czech Republic | Antigua | Gabon | Niger | Tuvalu |
| Zone D |
Estonia | Argentina | Gambia | Nigeria | Uganda |
| Australia | Georgia | Aruba | Ghana | Niue | Uruguay |
| Japan | Gibraltar | Bahamas | Grenada | North Mariana Islands | Uzbekistan |
| Korea (South) | Greece | Barbados | Guadeloupe | Pakistan | Vanuatu |
| New Zealand | Greenland | Belize | Guam | Palau | Venezuela |
| Zone E |
Guernsey | Benin | Guatemala | Panama | Virgin Islands (British) |
| Canada | Iceland | Bermuda | Guyana (British) | Papua New Guinea | Virgin Islands (US) |
| United States | Jersey | Bolivia | Haiti | Paraguay | Yemen |
| Zone F |
Jordan | Bonaire | Honduras | Peru | Zambia |
| Austria | Kosovo | Botswana | Iran | Puerto Rico | Zimbabwe |
| Bangladesh | Kuwait | Brazil | Iraq | Reunion | |
| Belgium | Latvia | Burkina Faso | Israel | Rwanda | |
| Denmark | Lithuania | Burundi | Jamaica | Samoa | |
| Finland | Malta | Cameroon | Kazakhstan | Sao Tome and Principe | |
| France | Moldova | Canary Islands | Kenya | Senegal | |
| Germany | Nepal | Cape Verde | Kiribati | Seychelles | |
| Hungary | Netherlands | Cayman Islands | Korea (North) | Sierra Leone | |
| India | North Macedonia | Central African Republic | Kyrgyzstan | Solomon Islands | |
| Ireland | Oman | Chad | Lebanon | Somalia | |
| Italy | Poland | Chile | Lesotho | South Africa | |
| Liechtenstein | Qatar | Colombia | Liberia | South Sudan | |
| Luxembourg | Romania | Comoros | Libya | St. Barthelemy | |
| Maldives | Russia | Congo (Brazzaville) | Madagascar | St. Eustatius | |
| Norway | San Marino | Congo (Kinshasa) | Malawi | St. Helena | |
| Portugal | Saudi Arabia | Cook Islands | Mali | St. Kitts | |
|
DHL EXPRESS
SHIPPING FEE TABLE CHART
|
||||||||||
|
Weight (kg)
|
Zone
A
|
Zone
B
|
Zone
C
|
Zone
D
|
Zone
E
|
Zone
F
|
Zone
G
|
Zone
H
|
||
|
0.5 kg
|
$18
|
$18.5
|
$18.5
|
$19
|
$19
|
$22
|
$38
|
$41
|
||
|
1 kg
|
$20
|
$21
|
$21
|
$24
|
$24.5
|
$26
|
$47.5
|
$55.5
|
||
|
1.5 kg
|
$22
|
$24
|
$24
|
$27
|
$27.5
|
$29.5
|
$56.5
|
$60
|
||
|
2 kg
|
$24.5
|
$27
|
$27.5
|
$30
|
$30.5
|
$33
|
$66
|
$69.5
|
||
|
2.5 kg
|
$26
|
$29.5
|
$29.5
|
$32.5
|
$33
|
$36
|
$75
|
$79
|
||
|
3 kg
|
$28
|
$31.5
|
$32
|
$35
|
$35
|
$39.5
|
$84
|
$88
|
||
|
3.5 kg
|
$30
|
$34
|
$34
|
$37.5
|
$38.5
|
$43
|
$93.5
|
$97.5
|
||
|
4 kg
|
$31.5
|
$36
|
$36
|
$40
|
$41
|
$46
|
$102.5
|
$107
|
||
|
4.5 kg
|
$33.5
|
$38
|
$38.5
|
$42.5
|
$44
|
$49.5
|
$111.5
|
$116
|
||
|
5 kg
|
$35
|
$40.5
|
$40.5
|
$45
|
$46.5
|
$53
|
$120.5
|
$125.5
|
||
|
5.5 kg
|
$36
|
$42
|
$44
|
$48.5
|
$50.5
|
$57.5
|
$128
|
$134.5
|
||
|
6 kg
|
$37
|
$43
|
$48
|
$52
|
$55
|
$62
|
$135
|
$143
|
||
|
6.5 kg
|
$38
|
$44.5
|
$51.5
|
$55.5
|
$59
|
$67
|
$142
|
$152
|
||
|
7 kg
|
$38.5
|
$46
|
$55
|
$59
|
$63.5
|
$71.5
|
$149
|
$161
|
||
|
7.5 kg
|
$39.5
|
$47
|
$58.5
|
$62.5
|
$67.5
|
$76
|
$156
|
$170
|
||
|
8 kg
|
$40.5
|
$48.5
|
$62
|
$66
|
$72
|
$81
|
$163.5
|
$179
|
||
|
8.5 kg
|
$41.5
|
$50
|
$65.5
|
$70
|
$76
|
$85.5
|
$170.5
|
$188
|
||
|
9 kg
|
$42
|
$51
|
$69
|
$73.5
|
$80
|
$90
|
$177.5
|
$196.5
|
||
|
9.5 kg
|
$43
|
$52.5
|
$72.5
|
$77
|
$84.5
|
$95
|
$184.5
|
$205.5
|
||
|
10 kg
|
$44
|
$54
|
$76
|
$80.5
|
$88.5
|
$99.5
|
$192
|
$214.5
|
||
|
10.5 kg
|
$44
|
$56
|
$78.5
|
$83
|
$92.5
|
$104
|
$199
|
$224
|
||
|
11 kg
|
$44.5
|
$58
|
$81
|
$85.5
|
$96.5
|
$108
|
$206
|
$233
|
||
|
11.5 kg
|
$44.5
|
$60.5
|
$83.5
|
$88
|
$100.5
|
$112
|
$213
|
$242.5
|
||
|
12 kg
|
$45
|
$62.5
|
$86
|
$90
|
$104.5
|
$116.5
|
$220
|
$252
|
||
|
12.5 kg
|
$45
|
$65
|
$88.5
|
$92.5
|
$108.5
|
$120.5
|
$227.5
|
$261
|
||
|
13 kg
|
$45.5
|
$67
|
$91
|
$95
|
$112.5
|
$125
|
$234.5
|
$270.5
|
||
|
13.5 kg
|
$45.5
|
$69.5
|
$93.5
|
$97.5
|
$116.5
|
$129
|
$241.5
|
$280
|
||
|
14 kg
|
$46
|
$71.5
|
$96
|
$100
|
$120.5
|
$132
|
$248.5
|
$289
|
||
|
14.5 kg
|
$46
|
$74
|
$98
|
$102.5
|
$124.5
|
$137.5
|
$256
|
$298.5
|
||
|
15 kg
|
$46
|
$76
|
$100.5
|
$105
|
$128.5
|
$142
|
$263
|
$308
|
||
|
15.5 kg
|
$46.5
|
$78
|
$103
|
$107.5
|
$132.5
|
$146
|
$270
|
$317
|
||
|
16 kg
|
$46.5
|
$80.5
|
$105.5
|
$110
|
$136.5
|
$150
|
$227
|
$326.5
|
||
|
16.5 kg
|
$47
|
$82.5
|
$108
|
$112
|
$140.5
|
$154.5
|
$284
|
$336
|
||
|
17 kg
|
$47
|
$85
|
$110.5
|
$115
|
$144.5
|
$158.5
|
$291.5
|
$345
|
||
|
17.5 kg
|
$47.5
|
$87
|
$113
|
$117
|
$148.5
|
$163
|
$298.5
|
$354.5
|
||
|
18 kg
|
$47.5
|
$89.5
|
$115.5
|
$119.5
|
$152.5
|
$167
|
$305.5
|
$364
|
||
|
18.5 kg
|
$48
|
$91.5
|
$118
|
$122
|
$156.5
|
$171.5
|
$312.5
|
$373
|
||
|
19 kg
|
$48
|
$94
|
$120
|
$124.5
|
$160.5
|
$175.5
|
$320
|
$382.5
|
||
|
19.5 kg
|
$48
|
$96
|
$122.5
|
$127
|
$164.5
|
$180
|
$327
|
$392
|
||
|
20 kg
|
$48.5
|
$98
|
$125
|
$129.5
|
$168.5
|
$184
|
$334
|
$401
|
||
|
20.5 kg
|
$49.5
|
$100.5
|
$127.5
|
$132.5
|
$172.5
|
$188
|
$343
|
$410.5
|
||
|
21 kg
|
$50
|
$102.5
|
$129.5
|
$136
|
$176.5
|
$192.5
|
$352
|
$420
|
||
|
21.5 kg
|
$51
|
$105
|
$132
|
$139.5
|
$180.5
|
$196.5
|
$360.5
|
$429
|
||
|
22 kg
|
$52
|
$107
|
$134
|
$142.5
|
$184.5
|
$201
|
$369.5
|
$438.5
|
||
|
22.5 kg
|
$53
|
$109.5
|
$136
|
$146
|
$188.5
|
$205
|
$378.5
|
$448
|
||
|
23 kg
|
$54
|
$111.5
|
$138.5
|
$149.5
|
$192.5
|
$209.5
|
$387.5
|
$457
|
||
|
23.5 kg
|
$54.5
|
$114
|
$140.5
|
$152.5
|
$196.5
|
$213.5
|
$396
|
$466
|
||
|
24 kg
|
$55.5
|
$116
|
$143
|
$156
|
$200.5
|
$218
|
$405
|
$476
|
||
|
24.5 kg
|
$56.5
|
$118
|
$145
|
$159.5
|
$204.5
|
$222
|
$414
|
$485
|
||
|
25 kg
|
$57.5
|
$120.5
|
$147.5
|
$162.5
|
$208.5
|
$226
|
$423
|
$494
|
||
|
25.5 kg
|
$58
|
$122.5
|
$149.5
|
$166
|
$212.5
|
$230.5
|
$432
|
$504
|
||
|
26 kg
|
$59
|
$125
|
$152
|
$169.5
|
$216.5
|
$234.5
|
$440.5
|
$513
|
||
|
26.5 kg
|
$60
|
$127
|
$154
|
$172.5
|
$220.5
|
$239
|
$449.5
|
$522.5
|
||
|
27 kg
|
$61
|
$129.5
|
$156
|
$176
|
$224.5
|
$243
|
$458.5
|
$532
|
||
|
27.5 kg
|
$62
|
$131.5
|
$158.5
|
$179.5
|
$228.5
|
$247.5
|
$467.5
|
$541
|
||
|
28 kg
|
$62.5
|
$134
|
$160.5
|
$182.5
|
$232.5
|
$251.5
|
$476
|
$550.5
|
||
|
28.5 kg
|
$64
|
$136
|
$163
|
$186
|
$236.5
|
$256
|
$485
|
$560
|
||
|
29 kg
|
$64.5
|
$138
|
$165
|
$189.5
|
$240.5
|
$260
|
$494
|
$569
|
||
|
29.5 kg
|
$65.5
|
$140.5
|
$167.5
|
$192.5
|
$244.5
|
$264
|
$503
|
$578.5
|
||
|
30 kg
|
$66
|
$142.5
|
$169.5
|
$196
|
$248.5
|
$268.5
|
$512
|
$588
|
||
|
||||||||||
Track the whereabouts of your packages
You will be provided with a tracking code when you opted for Express Shipping. A tracking email with the corresponding courier company will email to you after your packages are pickup. You may then track your shipment status online at the courier company’s website.
DHL Express
United States: https://www.dhl.com/us-en/home/tracking.html
Other Country: https://www.dhl.com/global-en/home/tracking.html
U.S customer center: 1-800-CALL-DHL or 1-800-225-5345
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply log in to your account, view the order using the “Complete Orders” link under the My Account menu, and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.